General

GENERAL INFORMATION

• When and where will the 70th Ballon d'Or™ ceremony take place?
• Can I buy tickets from other sources than UEFA.com?
• What time do the doors open?
• How long is the ceremony?
• Will I have the opportunity to meet the football players?
• How do I get to The London Palladium?

TICKET PORTAL ACCOUNT

• How do I change my password?
• What should I do if I forget my password?
• What should I do if I do not receive the account activation email?
• How do I delete my ticket portal account?
• I cannot find my order on the Ticket Portal. What can I do?

TICKET SALES

• Where can I buy tickets for the 70th Ballon d'Or ceremony?
• How much do tickets cost?
• How many tickets can I buy?
• Who can buy tickets?
• What is the minimum age requirement for children attending this event?
• Can I buy tickets on behalf of someone else?

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TICKET DELIVERY

• How do mobile tickets work?
• How and when will I receive my mobile ticket(s)?
• Will I be able to transfer my tickets via the UEFA Mobile Ticket app?
• How will my guest know that I transferred a ticket?
• Can I cancel the transfer of a mobile ticket?
• Can I use my mobile tickets on a Windows phone? Can I use a tablet?

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TROUBLESHOOTING - MOBILE TICKETS

• Why can’t I login on another phone?
• Why are my mobile tickets not showing in the app?
• The QR code is not showing on my mobile ticket. Is this normal?
• What if I have difficulties downloading the UEFA Mobile Tickets App from the Google Play Store?

AT THE LONDON PALLADIUM

• Is there a specific dress code to be followed?
• Are bags allowed in the venue? Are there any prohibited items that I cannot bring into the venue with me?
• Can I bring my own food and drinks?
• Can I take pictures or videos during the ceremony?
• Is there parking available close to the London Palladium?